#Gone home review full
It was supposed to be a full house effort this time, and although the renovated part - the basement - had been deep cleaned the week before, we were once again charged for a full house deep clean. If you are not home during the day this makes no difference, but it really doesn’t work for us. Then again on the day of the cleaning, the client before me cancelled and they gave me 10 minute notice again that the crew was on the way at 9:30 instead of my booked 11-12. They got the date wrong ,and changed it on me. The hallway was not touched at all (Scott had forgotten to tell his wife that it was included) and there were multiple minor issues in the basement but I thought it’s just the first time, it takes new people a while to learn. Given that they were only cleaning a 500 s ft basement that was absolutely empty after being renovated, the basement stairs and a laundry room and entrance hallway, I expected three people to do a good job of that. Before you think this is picky, imagine expecting cleaners in the afternoon, being disabled at home in bed, having a spouse working from home, and understand that timing and details matter to our family as I painstakingly had explained to Scott.Īs promised I sent Scott a detailed message after the cleaning team left as he had asked me to do in the name of quality control and so they could “fix anything not done to our satisfaction”. OK, that was not what I had expected but fine. They showed up with 10m minutes of warning - not at their scheduled time, brought three people, one of whom is the co-owner Stacey (the only person who knows what she is doing) while the other 2 people were on their first job. They use gloves (most cleaners don’t), natural cleaners (most cleaners don’t), get police checks for their workers who are “trained”. The owner, Scott, visits and gives an estimate - and he talks a good game.
#Gone home review professional
All we needed was a deep clean to get our house back to normal after 6 months of crazy and going forward we intended to maintain the clean with regular bi-weekly visits from this company that seemed reliable and professional at first. The company was recommended to us by a realtor acquaintance just as we were finalizing an unexpected and exhausting renovation. I gave this company multiple opportunities to fix what started with small things mixed up to botched appointments to completely vanishing in the night. This is a long story because I think it is fair when leaving a highly negative review to present all the details.
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